Does everyone gossip? How can you turn the gossip you hear into gold? I work with Deborah Beroset who’s led hundreds in seminars at Landmark Education and she understands the GOOD, the BAD and the UGLY about gossip. “Listen for the complaint underneath the gossip,” she says – whether you find yourself unintentionally saying gossip or hearing it. Then, once you can see the actual complaint, like, “The boss is just giving us too much work and not enough hands,” then you can take it to the right person who can actually do something about it. Beroset is often interviewed by the media about gossip and other topics related to communication and human behavior. (I find myself actually using her solutions; not only pitching them! They work!) Check out her recent TV segment on the topic at KMOV St Louis.